Shipping Policy
Shipping Information
At Nitya’s Collection, we take great care in preparing every jewellery order. Each piece is carefully inspected, beautifully packaged and securely dispatched to ensure it reaches you in excellent condition.
We currently deliver throughout the United Kingdom and also offer international delivery to selected destinations, including Europe, the USA, Canada, Australia and New Zealand.
International delivery times and charges vary depending on the destination and will be shown at checkout where available. Please note that international orders may be subject to local customs duties, taxes or import charges, which are the responsibility of the customer.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
During busy periods, new launches, or promotional events, processing times may be slightly longer. If this happens, we will keep you informed by email.
Delivery
United Kingdom
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Standard delivery: 2 - 5 business days
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Standard UK delivery charge: £4.99
UK delivery is available throughout England, Scotland and Wales. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
International
We currently offer international delivery to selected destinations, including Europe, the USA, Canada, Australia and New Zealand.
Estimated delivery times and shipping charges vary depending on the destination and will be displayed at checkout. International delivery times may also be affected by customs clearance in the destination country.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor your delivery.
Packaging
Every jewellery order is carefully inspected and securely packaged before dispatch. Your jewellery will be beautifully presented in Nitya’s Collection packaging, making it perfect for gifting or as a special keepsake for yourself.
Delayed or Lost Deliveries
While we work with trusted delivery partners to ensure your order reaches you safely and on time, occasional delays may occur due to circumstances outside our control, particularly during busy periods or international customs processing.
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the shipment as quickly as possible.
Incorrect Delivery Information
Please ensure that your delivery address and contact details are correct before completing your purchase.
If you notice an error in your delivery information after placing your order, please contact us as soon as possible. We will do our best to update the details before your order is dispatched.
Once an order has been dispatched, we may not be able to change the delivery address. Nitya’s Collection cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information provided at checkout.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us through our Contact page, WhatsApp or email. We will be happy to assist you.