Returns & Refund Policy

Online Orders

This policy applies to jewellery and any other products purchased directly through our website.

 

Cancellation & Change of Mind Returns

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For eligible items purchased online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

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If you wish to cancel, please contact Nitya’s Collection within this 14-day period. Once you have notified us of your cancellation, the item must be returned within the following 14 days.

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Items must be returned with all accessories supplied and should be kept in their original condition. You are responsible for the cost of returning an unwanted item unless the item is faulty, damaged or incorrectly supplied.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible after delivery with:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging.

This allows us to investigate the issue promptly and, where applicable, make a claim with the delivery provider.

Returning an Item

Where a return is required, the item should be returned to Nitya’s Collection in accordance with the return instructions provided.

Returned items should:

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• Be sent back in their original packaging where possible.

• Include all accessories supplied with the item.

• Not be intentionally damaged, altered or repaired by the customer.

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Please note: For hygiene reasons, we ask customers not to try on earrings or jewellery sets that include earrings. Where earrings or jewellery are supplied with a hygiene seal, the item cannot be returned for change-of-mind reasons once the seal has been removed or broken.

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Once we receive the returned item, we will inspect it and process the return in accordance with this policy.

Refunds

If, after inspection, the item is confirmed to be faulty, damaged during delivery, or incorrectly supplied, we will process an appropriate refund or replacement.

Where a return is required, refunds will be processed once the returned item has been received, or once you have provided evidence that the item has been sent back, where applicable.

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